1. Cancellation Policy
While there is a option for a customer to cancel the order on their own, you can get in touch with Customer Care as soon as possible with your order number.
As long as your order has not been processed, we can cancel it. In such a case we will refund any payments already made by you for the order as credits which could be used further anytime later for shopping. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders.
We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Mango Basket shall not be liable for any delay/non-delivery of purchased goods by the vendors, trade organisations, manufacturers/shop etc. (vendors), flood, fire, wars, acts of God, communal riots or any cause that is beyond the control of Mango Basket.
2. Returns & Refund Policy
A. Orders once placed & processed through themangobasket.com can be cancelled in 12hrs.
B. Estimated Delivery Time is the approximate 3-4 days to deliver the mango to the Customer. In the event of any delay or default in such delivery, Mango Basket will be in contact with the logistics partner and will share the detail with you.
C. If there is any shortfall in delivery or the mangoes such as they were damaged, pressed, squeezed or crushed, In such cases, you give us a call at 7770056969 or send us an email at email@example.com or reach out to us at our social media handles and we can proceed with either refund or replacement.
D. After mutual agreement of refund of payment, Mango Basket shall reverse the payment in the same mode the customer has paid. Such refund shall be fulfilled in 7 working days from the date of mutual agreement.